TICKET PROTECT
Protection for your event entry should the unexpected happen.
IMPORTANT
Ticket Protect must be purchased at the time of entry and is subject to the terms below.
What Is Covered?
Injury or Accident
If you're unable to attend due to injury or accident.
Travel Problems
Vehicle breakdowns, travel delays and transport issues.
Severe Circumstances
Jury service, severe weather, home emergencies and more.
Covered Reasons Include
- Accident or bodily injury.
- Death of an immediate family member.
- Travel delays or vehicle breakdown.
- Jury service.
- Strikes, riots or civil commotion.
- Adverse weather preventing attendance. (Unless the event is going ahead.)
- Serious damage to home or business.
- Event rescheduling conflicts.
- Event cancellation, postponement or relocation.
- Military deployment.
General Exclusions & Evidence Requirements
ALL CLAIMS REQUIRE SUPPORTING EVIDENCE. NO REFUND WILL BE ISSUED WITHOUT DOCUMENTARY EVIDENCE RELEVANT TO THE CLAIM.
- Fraud, misrepresentation or concealment of information.
- Concerns about illness without supporting medical evidence.
- Feeling unwell without evidence from a doctor, hospital or other appropriate professional.
- Failure to provide supporting evidence when requested.
How To Claim
Email: admin@ukvelo.co.uk
Before the event starts, provide your full name, booking reference and any supporting evidence required.
Refund Deductions
- Booking fee.
- Ticket Protect fee.
- Administration fee (£7.44).
End: Updated 11/06/2026
SOME HANDY INFORMATION